Symptoms
Is your portable computer's MagSafe power adapter not working correctly? This article will tell you what you can do if you experience one or more of the following issues:- Your power adapter won't charge the computer.
- The LED on the adapter connector doesn't light up when attached to the computer.
- The adapter only charges the computer intermittently.
- The adapter's white insulation separates from the magnetic end of the MagSafe connector (also known as strain relief).
Additional Information
Whether your product is in or out-of-warranty, you can take your adapter to an Apple-Authorized Service Provider or Apple Retail Store for evaluation and replacement if necessary. You may be eligible for a replacement adapter free of charge provided there are no signs of accidental damage.Although you are not required to bring in the computer used with the adapter please be sure to bring the serial number from the computer; it is required to process potential replacements. To locate the serial number for your computer please follow the steps in the article appropriate for your computer: MacBook, MacBook Pro, or MacBook Air.
If you plan to visit an Apple Retail store please make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).
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